Privacy Policy
This Privacy Policy explains how TailorCraft handles personal data in connection with its tailoring, alteration, remodelling, and upcycling services in Singapore. It applies to website visitors, customers, and other individuals who contact us or use our services.
Your Rights
Subject to legal limits, you may ask to access, correct, or update your personal data, and you may object to or restrict certain processing where applicable. If we rely on your consent for a specific activity, you may withdraw that consent for future processing of that activity.
How to Make a Request
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may need additional information to verify your identity and to process the request safely and accurately. If we cannot comply in full, we will explain the reason where required by law.
Data Retention
We keep personal data only for as long as needed to manage inquiries, quotations, projects, payments, records, and legal or accounting obligations. When data is no longer required, we delete it, anonymise it, or otherwise handle it in a secure manner consistent with our retention practices.
Policy Changes
We may update this Privacy Policy from time to time. The revised version will apply from the date it is posted on the website unless a different effective date is stated. Where a change is material, we may provide additional notice through the site or by direct communication where appropriate.
Data We Collect
We may collect contact details, project information, garment and material details, booking and appointment records, payment and collection records, communication content, and technical data such as device and usage information. Where a customer supplies garments or materials for assessment, we may also process information needed to review condition, construction, fit limitations, and requested redesign or alteration scope.
How We Collect Data
We receive data from project inquiries, consultation discussions, workshop visits, booking requests, payment and collection activity, and messages sent through our contact channels. We may also generate internal records from garment assessment, quotation preparation, design approval, work progress, and fit or finish review.
Cookies We Use
We may use session cookies, persistent cookies, and similar technologies. These may be used for essential site functions, preference storage, traffic measurement, and security-related purposes. We do not use cookies to collect more information than is reasonably needed for those purposes.
Cookie Controls
We use cookies and similar tools to support site operation, remember basic preferences, and understand how the site is used. You may manage cookies through your browser controls, and some features may not function properly if certain cookies are disabled.
How We Use Data
We use personal data to respond to inquiries, assess garments and materials, prepare quotations, manage bookings, carry out redesign or alteration work, arrange collection, process payments, maintain records, improve site performance, and meet legal, accounting, and security obligations. We may also use information to communicate about project status, fit reviews, or collection arrangements.
Service Providers and Partners
We may share personal data with trusted service providers that support website hosting, communications, payment processing, record keeping, and related operational tasks. We may also share information with workshop or logistics partners involved in a project, to the extent needed to manage the service. These parties are expected to use the data only for the agreed purpose and to protect it appropriately.
Legal Disclosures
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations, or where disclosure is necessary to protect our rights, customers, staff, or operations. We may also share information to address fraud, security, or misuse concerns.